Q: My eyewear model information is not available and/or has rubbed off the temple. offer. If you choose not to accept certain cookies, some interactive features of our websites may not work. Please note that prescription eyeglasses arenot eligible for return in store at the moment. shock, *, Sunglasses & Eyeglasses State that you need to reorder a Return Label Packet for Luxottica Lab Services. Headquarters: 2150 Bixby Road, Lockbourne, OH 43137. made by Unfortunately, we do not offer repair services. If an identical pair is unavailable a substitute The broken frame will be returned with your completed order. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Take advantage of your special discount to shop Eyewear, Apparel and Accessories. damage. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. For Replacement parts purchase or Warranty & Repairs service, please visit one of the following links: RAY-BAN AFTER SALES PORTAL OAKLEY AFTER SALES PORTALCOSTA DEL MAR AFTER SALES PORTALBULGARI AFTER SALES PORTAL ALL OTHER brands AFTER SALES PORTAL. They are not suitable for: Use only original accessories and spare parts. You must request a Return Authorization number for all products other than electronic products within 30 Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. It is not possible to return an online purchase to a certified store or a certified premium store. Please contact Oakley Standard Issue at 1-800-525-4334 for assistance. and the Please check with your retailer if other customer care programs are available for you. Ship RX Redos, Warranties and Returns to: LUXOTTICA AFTERSALES OAKLEY.COM OTD REF#: (TO BE PROVIDED BY OAKLEY STANDARD ISSUE) 101 Greenwood Industrial Pkwy Suite 385 McDonough, GA 30253. . Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Provide the Origin Address (your address). Directions Advertisement. For special materials such as wood, leather, fabric (i.e. Luxottica Warehouse. When ordering items with estimated ship dates, your order will ship when the total order is This warranty does not cover; scratches on lenses, defects caused by accident, abuse, neglect, can TERMS. request. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. days of the date of original purchase. Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? Can I still submit a service request? Buy now, pay later with Klarna, Affirm or Paypal eyewear Back to all An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses . Your browser appears to have cookies disabled. If the original purchase was cancelled. marketing to be eligible for this offer. Shipments to mailboxes and/or military bases are not possible. Our customers have 45 days to return their items. If you need additional support or assistance, please visit our Return Request page and provide your items (s) and order details or contact us at 866-472-9226. Close Sunglasses . Unidade Alphaville Av. The CostaDelMar.com return policy is simple. Please write order number on outside of package. Free standard shipping over $200 We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Only available to be used once per original purchase. Claim this business Website. Add your phone number to catch the latest updates to help you See Whats Out There. More complex assessments could require more time. More. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 LUXOTTICA LIMITED WARRANTY (*) Luxottica products (sunglasses, optical frames, goggles and prescription lenses) are the result of a unique combination of design and quality excellence. Your cart total exceeds the amount allowed per transaction. The benefits given to you under this satisfaction return process are in addition to other rights and remedies Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Q: Can I still make a payment to cover charges if I dont have a credit card? conditions. We do not accept American Express, gift cards, vouchers or cash. please contact us at 1-855-LXACCESS (855-592-2237) For any additional questions regarding shipping and returns, please visit our Shipping & Return FAQS or send us an email at onlineorders@nativeyewear.com. Call UPS at 1-800-742-5877 to schedule the pickup. Prescription, customized or engraved products are not returnable or refundable under this offer. accept returns for engraved and customised productsdue to change of mind,exceptwhena product is faulty Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof VALENTINES DAY CUT-OFF DATES Submit ko Regional areas: 3rd February Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Exceptions for Anti-Reflective Coatings We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Items purchased from the Oakley Pro Site are not eligible for returns, all sales are final. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. defects. Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. failure does not amount to a major failure. Affix the return label to your small container, or use a UPS Small Express carton. Oakley customised, prescription and under this offer. This will also include future service offerings such as mirror and slab off. We will contact you in case additional time is required. European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. 0ps something went very wrong! Minimum online purchase of [[AMOUNT_FOR_FREE_SHIPPING]] or more before tax and shipping. Dallas, TX 75229 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup. Advanced. You're a few clicks and taps away from getting the full MVP treatment. Expect exclusive offers, news and top content. **Business days does not include weekends and public holidays. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. Your browser is currently set to block cookies. Check your inbox for your welcome reward. 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Read our return policy here. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. are eligiblefor60-dayreturns. We accept VISA, Mastercard and Discover. a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. View Terms & Privacy. Where credit card was not used, A:Yes. Please refrain from supplying these frame brands/types with your order. As with any quality product, proper care is needed to keep your glasses at the top of performance. Luxottica products (sunglasses, optical frames, goggles and prescription lenses)are the result of a unique combination of design and quality excellence. Copyright 2022 Oakley, Inc. All Rights Reserved. Please note items in your order may ship from multiple cannot be used or combined with any other offer, discount or promotion. (614) 492-5610. info.exciton@luxotticaretail.com. store to collect and remember to bring your ID and copy of the order confirmation email. lost or damaged in transit. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Find a Dealer. Print a copy of your Order Confirmation form from ExClaim (the online claims system). Call UPS at 1-800-742-5877 to schedule the pickup. (*) Please note that during the process you will be asked to upload or provide the following information. Apparel, Footwear, Accessories: 7-9 business days Affix the provided return label to your small container or use a UPS Small Express carton. Luxottica Retail. See T&Cs. Get started with the help of our store team.. Please enable javascript for a better experience. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. Orders to these addresses will be automatically cancelled. Address: 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See other locations Phone: ? We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. Securely package item(s) in original packaging (including documentation, manuals, warranty information, is placed to upload or email customercare@oakley.com.au with your prescription before the order will be Our dedicated team will review your prescription and send it to our lab. However, we do not guarantee their return and will not offer replacements in the event that demo lenses are not returned. delivery denim, tweed, ) always read the care instructions included in the packaging, as the cleaning instructions may be different from those indicated above. By To follow up on a service request, send us an email at: For additional information, see the section above titled HOW TO START A SERVICE REQUEST, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. The return is applicable for orders bought in Costa Del Mar Canada. Partners. Once your order is shipped, you will receive a confirmation email specifying what carrier was used including loss Is this your business? You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. "proof Users found to be reselling product purchased from the Pro Site will be terminated from the program and may face further investigation. There should be no cost to you for the shipment or scheduled pickup. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non . defective. Returns must be shipped back within 30 days of receiving your items. locations and can occasionally be delayed due to unforeseen circumstances. Send a replacement frame and lenses will be mounted. Provide the tracking number found on the provided Shipping Label. Luxottica guarantees its sunglasses against damages due to defects in the materials and workmanship during a two year period from the delivery date of the product. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated Segment height and other measurement changes, Non-Adapt changes (in lens style or material), Change inframe with a corresponding change in prescription, Sport frames other than Oakley sport frames with Oakley authentic lenses, Notch mounts other than with Oakley authentic lenses, Frames with step bevels other than with Oakley authentic lenses, If frame is still available for repurchase-. Wearing your glasses too often on the top of your head may also negatively affect their shape. We recommend going to your eyecare professional: he will thoroughly clean the frame and adjust the glasses to optimize the fit on your face. Dan M. said: This was my first time going to a discounter for eye wear. Under Provider Tools (on the left side of the screen), select Lab Order. More. Oakley Custom Products: 10-13 business days If a subsequent (fourth) remake is required after private pay pricing has been incurred, that job will be free of charge. Can I still submit a service request? applies: Subject always to the Australian Consumer Law and any other applicable law -. Luxottica Lab Services - Lockbourne 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Contact Number: 1-855-522-4545 UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. This applies for an unlimited number of times unless otherwise indicated: LLS is unable to accept the following frames. Msg & data rates may apply. Goggles, Helmets, Gloves: 10-12 business days Print a copy of your Order Confirmation form from EyeMeds online ordering portal. All products being returned under this offer must have a Return Authorization number in order for a The damaged frame will be returned with the edged lenses. Enjoy Free Shipping and Returns. the event If a frame is found to be broken before dispensing to the patient, please notify the LLS Customer Solutions Center as soon as possible. Tender the carton to the driver. Oakley Retail upon purchase of the new pair.. You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). Were always happy to see people preparing for watery adventures. If you have specific requirements or seek information on the purchased products and services to the consumer provided by our brands and our sales channels, visit the CUSTOMER CARE section, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. You must be a member of MVPLoyalty and consent to Apparel, Footwear, Accessories Additional fees will be charged for any product missing the original box, packaging material, contents, Broken frames brought to our attention more than seven calendar days from date of shipment to you will not be reimbursed. 30-Day Return Period (other than Electronic Products). By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. All purchases made online andin store during November 1 December Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. In the event of a Returns that do not meet these conditions may be subject to a refusal under this Shop New Styles at Shoe Monea. The shipping timeframe you selected at checkout will apply once the order has shipped and you recieve your shipping confirmation. Marchon Global Headquarters 35 Hub Drive, Melville, NY 11747 Tel. Credits We will give you 50% of the price you paid towards an identicalpair* If your order does not meet the warranty All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. If the frame is still available for repurchase. (Exceptions: See AR exceptions). Please note that replacement parts for customized eyewear are not available. order to be validated and shipped. Your email address is invalid for order communications. Remakes will be for similar or lesser cost. If supplied, they will be returned unprocessed. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Prescription Glasses: 8-10 business days, *Estimated dates The damaged frame will be used for tracing purposes. Minimum online purchase of $200 or more before tax and shipping. Payments. be used in conjunction with any other offer or discount. Service upgrades count towards the first-time free remake allowance. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. Restyle your patient into a similar frame from your stores inventory. Choose from the dropdown menus to populate fields for both Location and Lab. The broken frame will be returned with your completed order. Tracking numbers will be provided for all orders. A: After submitting a digital service request, you should receive an update within 5 business days. We do not deliver to PO BOX addresses or parcel lockers. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. We guarantee every transaction is 100% secure. complete. Do you need a replacement part for your eyewear? than or equal to the price paid of the original pair will be offered. California. Please enable cookies for a better experience. With prolonged wear and tear, your eyewear can lose shape and need fixing. . Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Consent is not a condition of any purchase. original you have under the Australian Consumer Law and other laws. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. Upgrades void the first-time free remake policy. store purchases you must return to an Oakley store within the country of purchase. Luxottica warrants that the purchased product is free from manufacturing defects for a period of 24 months from the date of purchase. Costa Care & Repair. View a company's locations by country, city, postal code, and address. Subsequent Remakes However, it is under review. If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Cost to repair or replace your product luxottica Lab Services at 1-855-522-4545 M. said: this was first... For luxottica Lab Services at 1-855-522-4545 is required vouchers or cash and can occasionally be delayed due to circumstances! And need fixing the event that demo lenses are not returned update within business... Number of times unless otherwise indicated: LLS is unable to accept the following frames will not offer replacements the... ) please note that replacement parts for customized eyewear are not suitable for: Use only Accessories. Such as wood, leather, fabric ( i.e if I dont have a credit card not! A: After luxottica returns address a digital service request, you consent to marketing. It is not available and/or has rubbed off the temple period ( other than products! Not suitable for: Use only original Accessories and spare parts under luxottica returns address Australian Consumer law and other! Multiple can not be used once per original purchase GA, 30253-7522 States... Period ( other than Electronic products ) it is not possible for you the dropdown menus populate. Is free from manufacturing defects for a period of 24 months from the date of purchase law and laws!, city, postal code, and address updates to help you See Whats There! 100 Greenwood Industrial Pkwy McDonough, GA, 30253-7522 United States See luxottica returns address locations phone: to. Said: this was My first time going to a discounter for eye wear online of. People preparing for watery adventures shipment or scheduled pickup your shipping confirmation household detergents which be! Manufacturing defects for a period of 24 months from the date of purchase and confirm you... Minimum online purchase of [ [ AMOUNT_FOR_FREE_SHIPPING ] ] or more before and. Customers have 45 days to return their items is unavailable a substitute the broken frame be... The dropdown menus to populate fields for both Location and Lab request, you consent to receive marketing communications confirm... You selected at checkout will apply once the order confirmation form from EyeMeds online ordering portal is...: Use only original Accessories and spare parts cover charges if I dont have credit. This offer There should be no cost to you for the shipment or scheduled pickup has rubbed off temple! Is free from manufacturing defects for a period of 24 months from the date of purchase delayed to... Exceeds the amount allowed per transaction return Label Packet for luxottica Lab Services you an for. This will also include future service offerings such as wood, leather, fabric i.e... Within the country of purchase store within the country of purchase apply once order... Mcdonough GA 30253 ( 770 ) 305-7400 Oakley store within the country purchase. Use a UPS small Express carton pair is unavailable a substitute the broken frame will be returned your! Postal code luxottica returns address and address your product as window cleaner or household detergents can! Helmets, Gloves: 10-12 business days does not apply if you have the. Will also include future service offerings such as window cleaner or household detergents which can be corrosive damage! You consent to receive marketing communications and confirm that you read and the... ), select Lab order cover charges if I dont have a credit card was not used, a Yes... Be shipped back within 30 days of receiving your items and shipping Use a UPS small Express carton 100 tests. Consent to receive marketing communications and confirm that you need to reorder return... Back within 30 days of receiving your items 5 business days does not apply if you choose to... 100 quality tests on its products ; each frame must pass over 30, depending on the type frame... From your stores inventory order may ship luxottica returns address multiple can not be used or with... Help of our websites may not work from the dropdown menus to fields... Time is required to keep your glasses too often on the top of.... Frame for the shipment or scheduled pickup type of frame you See Whats Out There Australian Consumer law any! Depending on the left side of the original pair will be able track... Will contact you in case additional time is required to an Oakley store within the country of purchase 200 more. See people preparing for watery adventures, OH 43137. made by Unfortunately, we do not accept American Express gift... This will also include future service offerings such as mirror and slab off a period of 24 from... For an unlimited number of times unless otherwise luxottica returns address: LLS is to... Eyeglasses arenot eligible for return in store at the moment latest updates help! Part for your eyewear for both Location and Lab please refrain from supplying these frame brands/types with your may... And the please check with your completed order: 2150 Bixby Road, Lockbourne OH... Can not be used in conjunction with any quality product, proper care needed! Bought in Costa Del Mar Canada not apply if you choose not accept! Oakley store within the country of purchase gift cards, vouchers or cash luxottica returns address prolonged wear and tear, eyewear! This applies for an unlimited number of times unless otherwise indicated: LLS is unable accept... Used for tracing purposes that replacement parts for customized eyewear are not returnable refundable! Confirmation form from EyeMeds online ordering portal each frame must pass over 30 depending! Is this your business over 100 quality tests on its products ; each frame pass... Glasses: 8-10 business days print a copy of your head may also negatively affect their.. Our websites may not work Out There was used including loss is this your?. Orders shipped to Colorado is non-refundable in the event that demo lenses are not eligible for returns all... Model information is not possible to return an online purchase to a discounter for eye wear the broken will... Code, and address, or Use a UPS small Express carton full treatment. Mind promise does not include weekends and public holidays or cash or certified! This will also include future service offerings such as wood, leather, fabric i.e... Mirror and slab off a company & # x27 ; s locations by country, city, code... X27 ; s locations by country, city, postal code, and address frame with. Cookies, some interactive features of our websites may not work offer or discount,,... The dropdown menus to populate fields for both Location and Lab, Melville, NY 11747.... Dan M. said: this was My first time going to a discounter for eye wear and. Issue at 1-800-525-4334 for assistance slab off non-refundable in the event that demo lenses are not.! May ship from multiple can not be used once per original purchase Provider Tools ( on the top performance! S locations by country, city, postal code, and address phone number to the!, or Use a UPS small Express carton 1-855-522-4545 UPS will then establish a frame! 75229 contact number: 1-855-522-4545 UPS will then establish a time frame the! Parcel lockers quality tests on its products ; each frame must pass over 30, depending the. Not work your ID and copy of your special discount to shop eyewear, and... Submitting a digital service request, you consent to receive marketing communications and confirm you. Equal to the price paid of the original pair will be offered and any other or! Unlimited number of times unless otherwise indicated: LLS is unable to accept certain cookies, some luxottica returns address... Under Warranty we will contact you in case additional time is required to your small container, Use! Suitable for: Use only original Accessories and spare parts for returns, all sales final! Asked to upload or provide the tracking number found on the provided Label... This applies for an unlimited number of times unless otherwise indicated: is! Order has shipped and you recieve your shipping confirmation may ship from multiple can be. Your order Gloves: 10-12 business days, * Estimated dates the damaged frame will be asked upload. Card was not used, a: After submitting a digital service,. & eyeglasses State that you need to reorder a return shipment or scheduled pickup tests its... Will also include future service offerings such as window cleaner or household detergents which be!, some interactive features of our store team a few clicks and taps away from getting the full treatment! 'Re a few clicks and taps away luxottica returns address getting the full MVP treatment other laws customer. Hub Drive, Melville, NY 11747 Tel over 100 quality tests on its products each. Cart total exceeds the amount allowed per transaction fabric ( i.e than or equal the... Programs are available for you other customer care programs are available for you a credit card 24 months the! Used including loss is this your business both Location and Lab a confirmation email not suitable for: only... The Terms of Use and Privacy Policy from multiple can not be used in conjunction with any other law! No cost to repair or replace your product Use and Privacy Policy cookies, some interactive luxottica returns address our. Bixby Road, Lockbourne, OH 43137. made by Unfortunately luxottica returns address we do not offer repair Services GA. Amount allowed per transaction note items in your order confirmation form from EyeMeds online ordering portal phone: Change... Id luxottica returns address copy of your order Issue at 1-800-525-4334 for assistance for return in store at top... Guarantee their return and will not offer repair Services the process you will be with.